What a great business analysis question! How do I show the value of a business analyst that delivers value to the organization? How do I show the time spent is value added? How is the cost not only justified but then RETURNED to the organization?
This is the fun of a business analyst to ask the questions then about what you DO know. What is it that you know you can measure today? What do I know about the process today? If there is a 'pain point' and you solve it, what is that worth to the organization?
Measures can always be identified and broken down based on the scenario. Again, measure what you do know. How long does it take you to complete a process (perhaps an average time frame). Then if you change something in your process and re-measure the process, did it take less time? More time? This is the essential perspective of measuring - after a change, how do you compare to the baseline?
So if you're considering training and trying to justify it, can you identify activities that you do prior to training that might change based on your training? Same thing with justifying the position of a business analyst or re-shaping your role to be an official BA - what are you doing now (and how can you measure it) and what will the process look like after the change (and what are the measures then).
